Return Policy

At Disha Chikki, we are committed to ensuring customer satisfaction. Our Return Policy outlines the conditions and procedures for returning or exchanging products.

1. Eligibility for Returns

Products may be eligible for a return or exchange if:

– They are damaged or defective upon delivery.

– The wrong product was delivered.

– The product is unopened, unused, and in its original packaging.

2. Non-Returnable Items

The following items are not eligible for returns or exchanges:

– Products that have been opened or consumed.

– Products purchased during special promotions or sales.

– Items damaged due to misuse or mishandling by the customer.

3. Timeframe for Returns

Customers must initiate a return request within 7 days of receiving the product. Requests made after this period may not be accepted.

4. Return Process

To initiate a return, please follow these steps:

– Contact our customer support team with your order details and reason for return.

– Provide photographic evidence if the product is damaged or defective.

– Ship the product back to us using a reliable courier service. The return shipping cost will be borne by the customer unless the return is due to an error on our part.

5. Refunds

Refunds will be processed after we receive and inspect the returned product. Approved refunds will be credited to the original payment method within 7-10 business days.

6. Exchanges

If you prefer to exchange a product, please specify this in your return request. Exchanges are subject to product availability.

7. Purchases Through E-Commerce Platforms

For products purchased via platforms like Amazon, Flipkart, Meesho, Instamart, and Bigbasket, please refer to the return policies of the respective platform. Disha Chikki will comply with their policies regarding returns and refunds.

8. Contact Us

If you have any questions or concerns regarding this Return Policy, please contact us at:

Email : truptimarketing.7@gmail.com

Call : +91 9302779752

Whatsapp : +91 9302779752

By purchasing Disha Chikki products, you agree to comply with this Return Policy.